Returns and Exchange

 1. All items are subject to Return and Exchange except for Books, Electronics, Software and Video Games; unless found with a manufacturing defect. 

2. To benefit from the return, exchange, and warranty services, original invoice is required.

3. Returns and exchange services are available if products are in their original condition with original packaging.

4. Return is within one (1) day and exchange is within three (3) days of the date of purchase.

5. Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise, promotion price will be deducted.

6. Item(s) purchased using the gift certificates or vouchers cannot be refunded in cash.

  

 

Immediate Defective Items Replacement

ArabPT.net will replace devices with a manufacturing defect (non-software) with a similar item within three (3) days of purchase date based on the following conditions: 

1. The device must be free of scratches or signs of misuse.

2. Original packaging along with the box, user manuals and accessories must be returned with the device.

3. A technical report from the Authorized Service Center might be required prior to replacement.   

 

For online orders:

1. The return and exchange period is calculated from the date of delivery.

2. Return and exchange can be done through returning the products to the shipment carrier company, or by contacting us on after sale services page.