All electronic devices sold at ArabPT.net are warranted for a minimum of One year except for accessories and peripherals
The original invoice is required to verify the serial number and validate the warranty period in order to benefit from warranty services.
Warranty Providers:
1. The device’s warranty is provided by the manufacturer or their Agent/Importer and the customer must contact them directly to receive warranty services as per the rules and regulations.
2. Warranty services provided by the Agent/Importer are not the responsibility of ArabPT.net. This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.
3 ArabPT.net provides its own warranty on some devices in order to ensure the highest quality of service. Customers can contact us for more information.
General Warranty Policies:
1. The warranty repair period is determined as 29 days for failures that are covered under warranty.
2. Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:
    • Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on web pages or digital agreements upon the device’s activation
    • Breakage or physical damage as well as exposing the device to external elements such as liquids, humidity or extreme temperatures.
    • Unauthorized repair attempts that result in damaging the device as well as using non-SASO certified spare parts.
    • Deleting Operating System files, hard-disk partitions or virus related issues.
3. Customers may not receive a loan unit in case there is a delay in sourcing the spare parts, the repair cycle or manufacturing defect.
4. Customers are eligible for a replacement after paying the fair usage price*** or a refund after deducting the fair usage value*** in the cases that are qualified under the rules, regulations, and laws of their countries.
5. Service providers are obliged to transport customer units free of charge from remote locations that are not covered by their service networks as well as applying the rules and regulations
6. The life-cycle of devices may differ from one another and customers can review the device manually or contact the manufacturer for more details.
Free Delivery Service:
1. For your convenience, ArabPT.net provides a free of charge delivery service of your devices to service providers on some products (In-Warranty devices only).
2. The Free Delivery Service is not considered as a repair procedure.
3. Customers have the right to directly approach warranty service providers even if the Free Delivery Service is available for their products.

** might require a longer period for out-of-warranty repairs depending on the spare parts required.

***Fair usage and depreciation are calculated at 5% for each month that passes from the date of purchase given that their value does not exceed 80% of the product’s value.